Skip to main content

Incident Management (Ticketing)

Allows the opening and monitoring of technical incidents reported at specific network stations and charging points.

List Tickets​

Returns the incident history with support for filtering by state and priority.

GET /tickets

FilterDescription
statusFiltering by state (e.g., open, closed).
priorityUrgency level.

Open New Ticket​

Registers a technical anomaly linked to hardware equipment.

POST /create-ticket

Request Body
{
  "title": "Communication failure connector 1",
  "description": "Charger SIM-001 does not start charging via RFID.",
  "charge_point_id": 101,
  "priority": "high",
  "problem_type": "Hardware failure"
}